Warranty
Solar Battery Warranty
Our warranty policy is intended to provide customers with protection against any defects causing the battery to not provide power. We want all customers to be assured that our products will not only be outputting power for just the 10-year warranty but also, they easily far exceed it. With the LiFePO4 prismatic cell chemistry we use in our batteries, the cycle life is rated for up to 3000 – 5000 cycles (minimum to ideal usage) until 80% capacity is left. Therefore, you can expect using a full cycle everyday will result in around 80% capacity left after 8-13 years. If you use half a cycle per day this can double to 16-26 years before you see around 20% capacity loss. It doesn’t seem possible but these results are extrapolated from torture testing as well as what laboratory specifications indicate. These batteries with proper storage, use, and care can last up to 25 years while still having very relevant energy capacities. If you buy a battery with more capacity than required, this can be further increased through efficiencies and lower capacities requirements.
10-Year Warranty
In the rare case that our battery does stop working for you through normal use then we will repair, rebuild, or replace your current battery within the 10-year warranty period. If there is an issue with your battery at any time, please email us at info@royerbatteries.com to get help. If after diagnostics and troubleshooting the battery still does not work, you can ship or drop off to our Canadian warehouse for repair. We require the battery to be prepaid shipped and we will pay to ship back to you if the battery is deemed faulty. For a battery to be considered not working, the main terminals will not provide power/take charge. This 10-year warranty covers the lithium cells, BMS and main terminals only. All other items and parts are covered under our 1-year warranty policy. Reasons for warranty to be denied include but are not limited to: physical damage, water damage, setting incorrect BMS parameters, not following specified limitations, dead shorting, opening the battery, and/or attempting repair or modification. If it is determined that the battery was sent back for warranty in which the battery was misused in any way which caused a defect, the customer will be subject to a $150 an hour repair charge plus parts and return shipping costs. We will always try to replace and repair with the same parts/products but if we cannot, we will provide an equivalent or better battery. After 5 years, if an equivalent or better battery is not available, a 30% discount off retail can be granted towards the purchase of a brand new Royer Batteries product. Warranty is provided to original owner with proof of purchase and is non-transferable.
1-Year Warranty
The 10-year warranty does not extend to all auxiliary items on our solar batteries including but not limited to: USB ports, heating pads, 12v port, Anderson ports, sine wave inverter, MPPT/DC to DC converters, display screen. All items on a battery that fall outside the 10-year warranty come with a one-year warranty free of defect. The 10-year warranty can only apply to our solar batteries and does not include any other our other products or services. Our services and other products are guaranteed for 1 year defect free as well as all other products sold unless otherwise stated.