10-Year Solar Battery Warranty
In the rare case that our battery does stop working for you through normal use then we will repair, rebuild, or replace your current battery within the 10-year warranty period. If there is an issue with your battery at any time, please email us at email@example.com to get help. If after diagnostics and troubleshooting the battery still does not work, you can ship or drop off to our Canadian warehouse for repair. We require the battery to be prepaid shipped and we will pay to ship back to you if the battery is deemed faulty. For a battery to be considered not working, the main terminals will not provide power/take charge. This 10-year warranty covers the lithium cells, BMS and main terminals only. All other items and parts are covered under our 1-year warranty policy. Reasons for warranty to be denied include but are not limited to: physical damage, water damage, setting incorrect BMS parameters, not following specified limitations, dead shorting, opening the battery, and/or attempting repair or modification. If it is determined that the battery was sent back for warranty in which the battery was misused in any way which caused a defect, the customer will be subject to a $150 an hour repair charge plus parts and return shipping costs. We will always try to replace and repair with the same parts/products but if we cannot, we will provide an equivalent or better battery. After 5 years, if an equivalent or better battery is not available, a 30% discount off retail can be granted towards the purchase of a brand new Royer Batteries product. Warranty is provided to original owner with proof of purchase and is non-transferable.